Incorrect Currency / Language visible

Purpose:
 To guide operators in identifying and resolving issues related to currency display, language mismatches, or incorrect translations in the Big Daddy slot games.

Common Causes

1. Locale Mismatch:
   

   • The selected language (e.g., Chinese) and the game’s configured currency (e.g., EUR) may not be mapped correctly in the operator’s integration settings.
     
     

2. Incorrect Game Parameter Configuration:
   

   • The partner configuration or jurisdiction setup may have incorrect locale or currency mapping.
     
     

Operator Steps – How to Handle

1. Initial Checks:
   

   • Ensure that the player is accessing the correct localized version of the game.
     

   • Verify the currency and language selection at the operator’s front end and within the player’s account settings.

2. Collect Key Details from the Player:
    Ask the player to provide:
   

   • Screenshot of the Issue (mandatory)
     

   • Player ID
     

   • Game Name / Game ID
     

   • Currency Used (e.g., EUR, USD, etc.)
     

   • Language Selected (e.g., Chinese, English, etc.)
     

   • Timestamp and Description of the Problem
     
     

3. Reporting to Big Daddy Support:
   

   • If the issue persists, collect player details and report the case to Big Daddy Technical Support (support@bigdaddy-gaming.com).
     

   • Mention whether the issue is related to currency conversion, translation error, or locale mismatch.