Compose a New Email
Open your email client (Outlook, Gmail, etc.).
Recipient (To:)
Send it to: support@bigdaddygaming.com
(this is the standard support email linked to the helpdesk portal — tickets will be created automatically from emails).
Subject Line
Use a clear, short description of the issue.
Example:
“Game crash during bonus round – Operator XYZ”
“Login failure on operator dashboard”
Email Body (Details to Include)
Provide structured details:
Your Name / Company: Who is reporting.
Date & Time of Issue: When it happened.
Category: Technical, Payment, Game Bug, etc.
Description: Step-by-step what happened.
Impact: Who/what is affected (e.g. 1 player, multiple players, system-wide).
Attachments: Screenshots, logs, or error messages.
Send the Email
Once sent, the system should automatically log it as a support ticket.Confirmation
You’ll normally receive an auto-reply with a ticket number, confirming that the incident has been registered.
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