Game Producing Error Code

Created by Pedro Midoes, Modified on Wed, 22 Oct at 2:06 PM by Pedro Midoes


Purpose

This guide explains the meaning of common error codes encountered in slot games and the recommended steps to troubleshoot them. Operators can use this as a reference when players or QA teams report game failures or unexpected disconnections.



Error Code

Description

Likely Cause

Action

ERR_BAD_OPTION_VALUE

Bad option value

Incorrect parameter sent during game init (e.g., invalid bet config)

Recheck bet options sent in game config.

ERR_BAD_OPTION

Bad option

Invalid or missing config parameter

Verify that required game parameters are passed correctly.

ECONNABORTED

Connection Aborted

Network interrupted during gameplay

Ask the player to refresh or check connection.

ETIMEDOUT

Connection Timed Out

Slow or unstable connection

Check latency; advise refresh.

ERR_NETWORK

Network Error

Player or server network issue

Retry after few minutes.

ERR_FR_TOO_MANY_REDIRECTS

Too Many Redirects

Misconfigured redirect URL or login loop

Contact game support.

ERR_DEPRECATED

Deprecated

Game or API version is outdated

Contact account manager to update integration.

ERR_BAD_RESPONSE

Bad Response

Invalid or unexpected backend response

Report to the integration team.

ERR_BAD_REQUEST

Bad Request

Malformed API call

Check integration logs.

ERR_CANCELED

Canceled

Player or client canceled the request

Retry manually.

ERR_NOT_SUPPORT

Not Supported

Unsupported request or device

Try a supported browser/device.

ERR_INVALID_URL

Invalid URL

Wrong game launch URL

Validate URL path.

ERR_INVALID_TOKEN

Invalid User Token

Session token expired or incorrect

Refresh session token.

ERR_DEACTIVATED_GAME

Deactivated Game

Game disabled on operator side

Enable game in Admin panel or contact support.

ERR_INVALID_BET_CONFIG

Invalid Bet Config

Invalid bet or stake value

Ensure correct denomination config.

ERR_PARTNER_DOES_NOT_EXIST

Invalid Partner ID

Wrong partner ID in API request

Check operator credentials.

ERR_GAME_DOES_NOT_EXIST

Invalid Game ID

Incorrect or retired game ID

Cross-check game ID list.

ERR_SESS_EXPIRED

Session Expired

Player session expired

Ask player to relaunch the game.

ERR_SESSION_DOES_NOT_EXIST

Session Missing

No active session found

Ask the player to log in again.

ERR_LOW_BALANCE

Low Balance

Insufficient funds to play

Prompt player to deposit.

ERR_NO_SUCH_FREE_ROUND

No Such Free Round

Invalid free round ID

Check promo/free round setup.

ERR_UNFINISHED_GAME_ROUND

Unfinished Round in Session

Player closed game mid-round

Ask the player to reopen same game.

ERR_GAME_STATE_DOES_NOT_EXIST

No Game Round Exists

Invalid state call

Contact technical support.

ERR_INCORRECT_GAME_STATE

Round Already Finished

Duplicate or late API call

No action; game already closed.



 Operator Checklist Before Contacting Support

  • Confirm if the player’s internet connection is stable.
  • Check game configuration (bet options, gameID, partnerID).
  • Verify session validity (token, player login).
  • Ensure the game is active in Admin/Back Office.
  • If persistent, capture error code + time + playerID and report to Big Daddy Support.

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