Connection Issues – Slow Gameplay / Delayed Spins

Purpose:
To guide operators in handling reports of slow game performance or delayed spins and ensure proper information is gathered for backend verification.

Common Causes

1. Network Latency or Weak Internet Connection:

   • The player’s local internet speed or Wi-Fi connectivity can cause delayed spin responses or animation lag.

2. High Ping / Server Latency:

   • Network routing delays between the player’s region and Big Daddy servers may temporarily affect response time.

3. Browser or Device Overload:

   • Too many open tabs, background downloads, or low device memory can lead to performance drops.

4. Temporary Load on Operator Node or Jurisdiction Server:

   • Heavy concurrent sessions may momentarily slow down processing for certain jurisdictions or partners.

Operator Steps – How to Handle

1. Collect Essential Information:
   Ask the player for the following details before reporting:

   • Player ID:

   • Jurisdiction:

   • Country / Region:

   • Game ID / Game Name:

   • Timestamp of Issue (with Timezone):

   • Approximate Internet Speed (if known):

   • Screenshot / Video (if possible):

2. Log and Forward to Big Daddy Support:

   • Once the above details are collected, forward them to Big Daddy Technical Support (support@bigdaddy-gaming.com).

   • The support team will verify the logs, latency traces, and server metrics for the jurisdiction and revert with finding