Purpose

To analyze reports where players claim a win is triggered but (s)he did not receive the win, or Win amount and payout amount mismatch is there.

Outcome validation for the operators

  Log Review

BO→ Monitoring → Game Rounds 

Outcome validation for the players

- Verify the game round history by the replay option; it will show the player the content of the last rounds played by them

Go to the Replay tab. 

Click on View to view the replay or click on Link to copy and open the replay in another window.

Report:-

If not resolved, share the following details:

·       Player ID

·       Game ID / Name

·       Screenshot of the mismatch

·       Timestamp of the round

• If the issue persists, collect player details and report the case to Big Daddy Technical Support (support@bigdaddy-gaming.com).